How can I access this service?
Ask your GP to complete the Op RESTORE referral form and email it to imperial.oprestore@nhs.net – we can then create a plan for you using clinical information from your medical records.
How long will it take?
Once we have your referral and the service-related clinical information from your GP, our multidisciplinary team, made up of doctors, nurses and therapists, will review it. This process normally takes about eight weeks, during which time we will develop a plan for your care.
It may be that you are already receiving the most appropriate health care for your needs. If this is the case, we will let your GP know that there is no clinical change to your NHS care, though you will still be able to access welfare and wellbeing support if you need it.
We want to make sure that you are seen by a clinician with the right skills and experience to treat you, so may refer you to other NHS services depending on your clinical needs.
We use existing NHS services and because of this you may have to wait a while before seeing someone. Please be aware that the NHS service we recommend may or may not be local to you. We will work with you to ensure you are able to see the best person to treat you, with the choice of where you go for treatment remaining with you.
Whilst Op RESTORE is unable to reduce NHS waiting times, we work alongside armed forces charities to provide wider support to you and your family.
Then what happens?
Once your clinical plan has been agreed by a consultant with expertise in service related physical health injuries and associated medical problems, we will contact your GP who will let you know the next steps. We aim to make sure everything runs smoothly. Your support worker will stay in touch with you, providing further help for you and your family if needed.